CyberVoices

In today's digital age, the demand for cybersecurity experts in Canada is skyrocketing, especially among small businesses and tech companies. While technical skills are essential, soft skills—such as communication, social interaction, and writing—are increasingly recognized as key to entering and advancing in cybersecurity careers.

Recently, my colleague and CCN board member, Evgeniy Kharam, highlighted the importance of these skills in his book, Architecting Success: The Art of Soft Skills in Technical Sales. His insights inspired me to explore why these "soft" capabilities are critical in cybersecurity.

The Power of Communication, Social Interaction, and Writing

• Effective Communication: A Journal of Cybersecurity study (2021) shows that 73% of breaches are due to human error, often linked to poor communication. Cybersecurity pros must translate technical details into clear, actionable steps for non-technical stakeholders to prevent these errors.

• Social Skills and Trust: Research in the International Journal of Cyber Criminology (2019) found teams with strong social cohesion had 40% fewer security incidents. Building trust and collaboration is essential in cybersecurity, where coordination across departments is key.

• Clear Documentation: According to ISC(2) (2022), 62% of cybersecurity roles require strong writing skills for policies and reports. Clear documentation saves time and reduces risk, especially in resource-constrained small businesses.

COVID-19's Impact on Cybersecurity Graduates

The pandemic has amplified the need for these skills. With remote work limiting face-to-face interactions, new graduates have struggled to develop the soft skills needed in professional settings. A McKinsey & Company study (2020) found 38% of workers had difficulty communicating effectively while working remotely.

In Canada, a survey by the Canadian Cybersecurity Alliance (2022) revealed that 64% of graduates felt unprepared for the interpersonal demands of cybersecurity roles. This gap underscores the need for better preparation in soft skills, especially as remote work becomes the norm.

Soft Skills: The Key to Career Progression

Data from Deloitte (2021) shows that cybersecurity professionals with strong leadership and communication skills are 25% more likely to advance to management roles. In Canada’s competitive market, blending technical and soft skills makes professionals more valuable and versatile.

The Soft Skills Gap in Education

A Brookfield Institute report (2021) noted that less than 15% of Canadian universities and colleges integrate soft skills training into their tech programs. This lack of focus leaves graduates ill-equipped for the real-world demands of cybersecurity jobs. For newcomers to Canada, who may already face cultural barriers, the absence of this training can hinder career advancement.

Negative Impact of Technology on Soft Skill Development

Over-reliance on digital tools can erode essential soft skills. The Future Skills Centre (2021) warns that reduced face-to-face interaction can weaken social and communication skills—vital in cybersecurity where teamwork and clear communication are non-negotiable.

Closing the Gap: What Needs to Change?

1. Integrate Soft Skills into Tech Programs: Universities and colleges must embed communication, teamwork, and writing skills into their cybersecurity curriculums.

2. Offer Real-World Experience: Internships and mentorship programs can help students build essential soft skills before they enter the workforce.

3. Promote Continuous Learning: Both educators and employers should foster environments where continuous improvement of soft skills is encouraged, especially for newcomers to Canada.

Conclusion

Soft skills are critical to success in cybersecurity. As Evgeniy Kharam's book underscores, bridging the gap between technical prowess and interpersonal abilities is crucial for career advancement. Canadian businesses, especially small tech firms, need cybersecurity professionals who can communicate clearly, collaborate effectively, and adapt quickly. Investing in these skills today will ensure a more secure and resilient digital future for all.